We ensure that products shipped from us are free from defects. But incase if it get damaged on transit, you can return the ordered products only if it had been damaged on transit. We will send a new product to you after receiving the damaged product / refund you. But you need to claim it within 5 days after delivery. We won't handle returns and refunds after 5 days. Please call us @ 9597999274.
Orders cancelled before the shipping are eligible for 100% acceptance policy, but customer bears the commissions paid for the transactions through CCAVENUE / Paypal. And 5% of total value after packing cancellations. If shipping is done you cannot cancel the ordered product or you need to bear the cancellation and shipping charges. Please email us and inform your Order ID to cancel your order.
You can mail to firstname.lastname@example.org for cancellations.
For Customized Orders, We cannot cancel or refund for the customized orders.
The order cancelled will be refunded to you through the same mode you had made the payment to us if it is India or else through Bank Transfer. (We make payment and refunds to Bank account in India) The refunds take 3-4 business days. Please call us for any help regarding the refunds.
For eBooks no returns are accepted and we won't issue refund.
Unavailability of Books or other Products:
If a book or other products are unavailable from the publisher, then the amount will be automatically refunded to your account with an intimation mail. We try to complete every orders, but some of the books are unavailable from the publication itself or from the market itself. In this case, your amount will be refunded to you account.
Changes in Product Rates:
In case of change of Price in Books after republications or price change in other products, we will intimate you through mail or through phone, either you can pay the difference amount and get the order or you can refund for the order if you are interested to pay the difference amount.